Shipping Information

Easy Returns

RETURNS & EXCHANGES

It is our main objective to guarantee your 100% satisfaction.
The only way for this satisfaction guarantee to work, however, is if two situations are met:

1) We must provide you with quality parts that fit your car correctly.

2) You must provide accurate Year, Make and Model details when you place your order. If ordering over the phone, please let your Porsche Parts Specialist know of any modifications to your car that change it from it's stock form. If ordering online, please make sure to choose your Year, Make and Model from the vehicle selector. This way, the website will display only the part's that fit your specific model. If you try and order something that does not fit your chosen vehicle, the website will notify you of this.

When we both do our parts, we guarantee your 100% satisfaction. However, in the unlikely event that there's a problem, we offer several solutions.

If there is a defect in material or workmanship or we shipped the wrong part, we will exchange the part at no cost to you for up to 90 days. For domestic customers, we will even pay the shipping for you to send the product back, and we'll cover the shipping to get the replacement products back to you. To be eligible for this option, you must be exchanging or repairing the same product that you're returning. There is no limit on the number of products eligible for this option.

If you want to return your order because you ordered the wrong part or because the item failed within it's warranty period, you have a couple of options. Items returned must be accompanied by the original packaging and materials. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. You can also opt to have us send the correct part for your car if you prefer. There may be a price difference between the incorrect part and the correct part. VertexAuto.com reserves the right to assess a restocking fee of up to 15% on returned parts. You will be responsible for paying return shipping fees. We recommend that you insure the item(s) when shipping.

If you should need to return an item, please send the parts back to VertexAuto.com with a copy of your original invoice. Please package the parts properly to avoid damage while in transit. Our return address is as follows:

Vertex Automotive
3030 S.W. 38th Ave
Miami, Florida 33146

If you received a part that is broken or damaged, or if a part was lost in transit, please call our customer service department at 1-866-668-0660. All items by us are insured for their full value. A claim for a broken or missing part must be made within 5 working days upon receipt of the merchandise.

CLOSEOUTS, CUSTOM ORDERS, ELECTRICAL, SPECIAL ORDERS, DEMO ITEMS and PERSONALIZED ITEMS are not returnable.

New products carry a minimum of 1 Year warranty.

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.
Free Shipping

How do I receive Free Shipping?
Orders must be $300 or greater and under 15 lbs (actual or by volume) to qualify. Promotion valid to the lower 48 States only. Freight, core charges, handling, deposits, gift cards, special orders, Brake Rotors, Wheels, Fluids, Floor Mats do not apply. We will use a surface shipping service of our discretion (UPS, USPS, FedEx), depending on your location. Customers will be notified before being charged in the event you've ordered a part that does not qualify for offer.

How long after I place my order will it be shipped?
When shipping standard ground services, in most cases your order is shipped within 48 hours, not including weekends. The majority of time we ship much sooner. Should we foresee a lengthy delay in shipping, you will be notified via email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day services will take priority and ship the same day, providing that your order is made before 1:00 PM Eastern time and all items are in stock.

How long before I see my order?
Transit times vary based on your geographical location and shipping method chosen. Orders are shipped from our Miami, FL warehouse. Typical ground transit times are as follows:
East Coast 1-3 days
Central 3-5 days
West Coast 4-6 days
For a more accurate transit time, please contact us at 1-866-668-0660 or email us at sales@vertexauto.com

How do I know when my order has been shipped?
You will receive and email us with your shipping date and tracking information on the day the package ships. If you do not receive your email tracking details can access your account and locate their data there. You can also call or email us for tracking information.

Shipping Services

We use Fed Ex, UPS and USPS services.
Over 30 Years In Business
Family owned and operated with 30 years of service to our customers. Delivering the highest standards in New, OEM & Rebuilt Porsche parts.

For over 30 years, Vertex has built its business on successful, long-term relationships with our clients. Our commitment to a quality product, prompt and efficient service, as well as our extensive product knowledge and technical expertise has made us the Porsche parts industry leader. Whether you are restoring, rebuilding, maintaining or upgrading your Porsche, Vertex Automotive has all the Porsche parts and accessories you'll need at the best prices. Please take the time to browse through our extensive OEM & Aftermarket Porsche Parts Catalog.

Come visit our showroom and service facilities
Staffed with the brightest in the business

25 years of excellent customer service

Factory-trained and certified professionals

Careful and efficient services provided

Offers professional service, repair & body work

Quick diagnose for an accurate first time fix

Full inventory of original European parts

Best and most affordable price in town
- “I order several parts online from Vertex Auto for my Porsche Cayenne. Possibly the best customer service I have ever received from an auto parts company. I am now a loyal customer of Vertex, and will continue to do business with them for years!”
  
  - JONATHAN STONE
- “I can honestly say Vertex Auto was one of the most rewarding and easy experiences I’ve had with any auto parts company ever. Mike helped me fix my drive shaft support mount issues for my Porsche. Great guys. Definitely recommend!”
  
  - ROBERT COSTA
- “I talked to several places to get help with fixing my Porsche 964 mishaps. When I finally found Vertex auto it was such a relief. I personally spoke to Mike and he was very friendly and knew a lot about my car and how to fix it.My car now runs as smooth as ever.”
  
  - KIRK LANSING
Worldwide Shipping

En Español | Em Português

How long after I place my order will it be shipped?

When shipping standard ground services, in most cases your order is shipped within 48 hours, not including weekends. The majority of time we ship much sooner. Should we foresee a lengthy delay in shipping, you will be notified via email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day services will take priority and ship the same day, providing that your order is made before 1:00 PM Eastern time and all items are in stock.

How long before I see my order?

Transit times vary based on your geographical location and shipping method chosen. Orders are shipped from our Miami, FL warehouse. Typical International transit times are as follows:

.

-USPS Priority Mail 5-10 days but could take up to 30

-USPS Priority Express Mail 2-5 days

-UPS Worldwide Expedited 3-10 days

-UPS Worldwide Express 2-5 days

For a more accurate transit time, please contact us at 1-305-442-2727 or email us at sales@vertexauto.com

How do I know when my order has been shipped?

You will receive and email us with your shipping date and tracking information on the day the package ships. If you do not receive your email tracking details can access your account and locate their data there. You can also call or email us for tracking information.

Shipping Services

We use Fed Ex, UPS and USPS services. We can also ship to your freight forwarder if you prefer.
Lowest Price Guarantee

THE SIMPLE LOW PRICE GUARANTEE Vertex Automotive has worked hard for 30 years to provide you with the HIGHEST QUALITY parts at the BEST PRICING! If you do find a part of the same brand part/item and style advertised in any current magazine, catalog or website we will match their current retail price on the spot! It's just that simple!

This offer is available only at the time of purchase, both online or over the phone and applies only to in-stock products. This offer cannot be combined with any other special. Kits, cores, rebuilt engines, transmissions, used parts, and shipping and handling charges are excluded. This offer cannot be combined with any other offer/special including free shipping. You can qualify for "PRICE MATCH" instantly directly from the product description page online. You will be asked to enter the following information at the time of purchase:

Your name
Competitor (Company that you found this price)
Competitor's price
Your email address
Comments if any

Once this information is entered, the product will be added to your cart at the competitors price*

* Subject to verification

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Easy Returns

Free Shipping

Over 30 Years In Business

Family owned and operated with 30 years of service to our customers. Delivering the highest standards in New, OEM & Rebuilt Porsche parts.

Come visit our showroom and service facilities

Worldwide Shipping

How long after I place my order will it be shipped?

How long before I see my order?

How do I know when my order has been shipped?

Shipping Services

Lowest Price Guarantee